Course Outline

The Basis:

• Know and understand the full Credit Cycle

• The payment processes of different types of Organisations

• Work with a Credit Policy

• New Account processing, vetting and authorisation

• Customer Data Base – maintain

The Job of collecting Debtor's Payments:

• Apply a pro-active collection approach

• Applicable collection processes for your book

• Your Minor accounts & collections

• Your Major accounts & collections

• The efficient collection call

• Debtor's Queries

• Eliminate the root causes of Debtor's queries

The Add on functions:

• Stop Supply policy

• Returned Mail

• Banking Allocation

• Debtor's Reconciliations

To the end:

• Do or Monitor Legal Collections

• Monitor External Debt Collectors

Control and Management through reporting:

• Control activities through effective reporting

• Provide informative reporting to Management

• Limit the Credit Risk to the Company

• Enhance Good Customer Service